We are proud to offer FREE international shipping with duties and taxes included via DHL express. The price of shipping is factored into the price of our lilos.

We take orders from most locations in the world and ship by DHL express.

If you can’t locate your shipping destination, our experienced logistics team can take enquiries and explore any more complex shipping destination.

If your order is in stock, you can expect to receive your shipment by DHL express in 5-7 business days.

For international customers, all local, state and national taxes and duties are included in the Lilos' price. Our customer’s do not have to worry about receiving any VAT/GST bills on delivery.

We recommend that our customers keep their Lilos out of the water when not in use. This prevents two things;

• The Lilo’s covers rubbing against rough pool edges and developing general wear and tear
• The buildup of mold and mildew

The inner pressure of your Lilos will naturally change with time and temperature change. We recommend routinely topping up the air with the air pumps provided with their order.

Should there be rapid air loss without the above environmental factors, please refer to our warranty page for more information.

All our Lilos are made from Solution Dyed Acrylic (SDA). Although SDA is water repellent and mold/mildew resistant, over time the efficacy of these performance features may decrease. 

However, SDA is also bleach cleanable through spot cleaning. Please refer to our User Manuals for more information.

To ensure SDA fabrics maintain their performance features, you can routinely treat them with over the counter fabric treatments.

For Water Repellency Treatment, we recommend 303® Fabric Guard

All our Lilos are provided with an air pump. This air pump can be used to both inflate and deflate your Lilos. 

Should you wish to store your Lilos, refer to the User Manual for detailed folding and storage instructions.

Depending on where and when you purchased your Lilo(s), you may have a battery powered or wired pump.

For battery powered pumps, make sure that the battery is charged. The first step is to unplug the USB charging cable. Once the USB charging cable is unplugged, rapidly press the on/off button twice to turn on the pump.

Assuming the Lilos have not been misused, we offer a 1-year full warranty on all components and parts. Just contact our team on the Warranty Page and we’ll get those issues resolved as soon as possible.

If there are any issues with the Lilo, the team will help identify the faulty component or part. We will set up a warranty order and send the replacement component or part by DHL express under DDP (delivered duty paid) incoterm.

We keep stock of all components and parts at our warehouse and have all parts available for purchase on our website.

For all orders on our online store we offer a full refund within 15 days of delivery. We will send you a return shipment label and our team can arrange a pick-up at their earliest convenience.

Please note: The refund process usually takes one to two weeks, factoring in the time it takes to receive the package at our warehouse and for the refund to hit your account.

If you are interested in purchasing a gift card, please contact us [email protected] with the desired gift card value. We will send you an invoice directly and upon payment we provide a digital gift card. Gift packs to help the beneficiary are available on request. Refunds are accepted within 15 days of purchase and the refund value excludes any associated credit card charges.

For all press and other media enquiries please contact us at: [email protected]