We offer a 1-year full warranty on all parts.
Feel free to reach out to our team using the form below or use the below to troubleshoot your issue
Your lilo(s) is rapidly losing air
here are a few factors that can influence the amount of air inside your lilo(s);
- Significant changes in air temperature
- The valve has not been correctly tightened
- There is a puncture/tear
If the outside air temperature has dropped or increased in recent days then it is likely that you will only need to top-up your lilo with the provided air pump.
Before reaching out to our team, we encourage you to check the valve. There are two parts to your valve; the ‘valve body’ and the ‘valve cap’
Remove both the ‘valve body’ and the ‘valve cap’. Check to see if there are any issues with the thread
Re-install the valve body making sure to tighten the valve clockwise. Make sure the valve is tight and air sealed
Inflate your lilo to the desired pressure
Tighten the valve cap to the valve body.
If the issues persist please fill in the form or reach out directly to [email protected]
Your covers are showing signs of Wear and Tear
Although we only use Solution Dyed Acrylic for our fabric covers, it is possible that your covers are showing signs of wear and tear.
Signs of wear are tear are usually caused by your lilo(s) rubbing against rough poolside edges; typically during use or during windy days. To avoid this issue, we recommend keeping your lilo(s) out of the pool when not in use.
Please fill in the form or reach out directly to [email protected] for more information
Your pump is not working
Depending on where and when you purchased your lilo(s), you may have a battery powered or wired pump.
For battery powered pumps, make sure that the battery is charged. The first step is to unplug the USB charging cable. Once the USB charging cable is unplugged, rapidly press the on/off button twice to turn on the pump.
If this doesn’t work please fill in the form or reach out directly to [email protected]
Stains or mold/mildew
All our lilos are made from Solution Dyed Acrylic (SDA). Although SDA is water repellent and mold/mildew resistant, over time the efficacy of these performance features may decrease.
However, SDA is also bleach cleanable and machine washable. Please refer to our FAQs or User Manual for more detailed instructions.
To ensure SDA fabrics maintain their performance features, you can routinely treat them with over the counter fabric treatments.
For Water Repellency Treatment, we recommend 303® Fabric Guard