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International Shipping* 5-7 Business

We are proud to offer international shipping so everyone can enjoy a blissful floating experience. All packages are shipped within 1-2 business days and delivered via FedEx International Priority to ensure your lilo is delivered in 5-7 business days. Once you place an order, you will receive a tracking number via email within 1-2 business days.

We currently offer free shipping to all delivery addresses in the U.S. Shipping costs to other countries will vary and will be applied during the payment process.

Have another question about shipping? See our FAQ page for more information.

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Free returns within 15 days*

We want you to love your Oliver James lilo as much as we do, but we understand things don’t work out sometimes. If you’re having issues with your lilo or decide the product isn’t for you, reach out to us within 15 days of receiving the product and we’ll help to troubleshoot or initiate the return process. Just remember to keep the original packaging!

We will provide you with a prepaid electronic shipping label. Simply pack up all unused items in the original packaging (intact) and return to us to receive a refund (less the cost of return shipping).

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1-year full warranty*

Our lilos are meticulously designed to last for a long time. But, if something goes wrong, we’ve got your back.

Assuming the lilo wasn’t mis-used, we are happy to replace any defective floats or parts within 12 months of the purchase date. Simply reach out and we will initiate the replacement process. All new parts are shipped with FedEx International Priority and delivered in 5-7 business days.

RETAILERS

CHINA

Colour Living
333 Lockhart Rd, Wan Chai
+852 2295 6263
www.colourliving.com

NEW ZEALAND

Dawson's North Shore
38 Constellation Dr, Rosedale, Auckland 0632, New Zealand
+64 09 476 1121
https://www.dawsonandco.nz/

Dawson's Auckland City
115 The Strand, Parnell, Auckland 1010, New Zealand
+64 09 476 1121
https://www.dawsonandco.nz/

UNITED STATES

Viesso
633 N La Brea Ave, Los Angeles, CA 90036
+1 510-858-1149
www.viesso.com

House of Porter
1207 Montana Ave, Santa Monica, CA 90403
+1 310-502-0099
thehouseofporter.com