here are a few factors that can influence the amount of air inside your lilo(s);

• Significant changes in air temperature
• The valve has not been correctly tightened
• There is a puncture/tear

If the outside air temperature has dropped or increased in recent days then it is likely that you will only need to top-up your lilo with the provided air pump.

Before reaching out to our team, we encourage you to check the valve. There are two parts to your valve; the ‘valve body’ and the ‘valve cap’

Step One: 

Remove both the ‘valve body’ and the ‘valve cap’. Check to see if there are any issues with the thread

Step Two: 

Re-install the valve body making sure to tighten the valve clockwise. Make sure the valve is tight and air sealed

Step Three: 

Inflate your lilo to the desired pressure

Step Four:

Tighten the valve cap to the valve body.

If the issues persist please fill in the form or reach out directly to [email protected]

Although we only use Solution Dyed Acrylic for our fabric covers, it is possible that your covers are showing signs of wear and tear.

Signs of wear are tear are usually caused by your lilo(s) rubbing against rough poolside edges; typically during use or during windy days. To avoid this issue, we recommend keeping your lilo(s) out of the pool when not in use.

Please fill in the form or reach out directly to [email protected] for more information

Depending on where and when you purchased your lilo(s), you may have a battery powered or wired pump.

For battery powered pumps, make sure that the battery is charged. The first step is to unplug the USB charging cable. Once the USB charging cable is unplugged, rapidly press the on/off button twice to turn on the pump. 

If this doesn’t work please fill in the form or reach out directly to [email protected]

All our lilos are made from Solution Dyed Acrylic (SDA). Although SDA is water repellent and mold/mildew resistant, over time the efficacy of these performance features may decrease. 

However, SDA is also bleach cleanable and machine washable. Please refer to our FAQs or User Manual for more detailed instructions.

To ensure SDA fabrics maintain their performance features, you can routinely treat them with over the counter fabric treatments.

For Water Repellency Treatment, we recommend 303® Fabric Guard

We offer a 1-Year Full Warranty on any faulty components of your
Lilo(s).

If you experience a faulty component, please contact us on the Warranty Page.

Your feedback is invaluable to our product development cycle as we strive to create high-quality inflatables.

Many issues can be resolved or repaired using the kits included in your order. However, if you are unable to identify and troubleshoot the issue with our team, we reserve the right to collect and inspect the faulty component before processing your warranty request.

We will send you a prepaid return shipment label along with a link to schedule a pick-up. You will need to source a suitable box and provide our team with its dimensions. If you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply. Additionally, we reserve the right to repair the component(s) at one of our service centers rather than replacing them with new ones.

If we are already aware of the issue and your Lilo(s) cannot be repaired, we can initiate a warranty order within 24-48 hours. However, if our team needs to collect and inspect the faulty component, your warranty request will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team. If your Lilo(s) require repairs, the lead time will depend on the complexity of the issue.

Please contact us regardless and let us know the problem you are experiencing. We’re keen to get your Lilo(s) back up and running and will do our best to assist you. We also keep stock of all components and parts at our warehouse, some parts are available for purchase on our website here.