Carbon Offset for Shipping

Watch our set-up video here

Inflate your lilo slowly until the float is firm to your liking. For more pressure you can top up the float with your breath but be careful to not over-inflate. When inflated, the air chambers feel firm to the touch. Do not over-inflate until hard. Oliver James recommends using the li-on electric/rechargeable inflatable air mattress pump to inflate your float. Do not use air compressors or compressed air to inflate. Use of an air compressor or over-inflation can rupture the product beyond repair and voids any warranty.

There is no problem in leaving your lilo inflated on a day-to-day basis. However, we suggest routinely rinsing your float with fresh water when used in chlorine or saltwater. If you are going away for an extended period of time, we suggest storing your float in a cool and dry place. Ensure the float is completely dry. Deflate until flat, roll, strap up and store in your lilo bag. 

Watch our storage video here

Store your deflated lilo float in a cool, dry place with no UV exposure to protect against sun damage. 

Our lilos are meticulously designed to last for a long time. But, if something goes wrong, we’ve got your back. Assuming the lilo wasn’t mis-used, we are happy to replace any defective floats or parts within 12 months of the purchase date. Simply reach out and we will initiate the replacement process. All new parts are shipped with FedEx International Priority and delivered in 5-7 business days.

We are proud to offer international shipping.

Please note: Due to the nature of our products, we cannot ship to a PO Box.

Shipping takes 5- 7 business days depending on your location. Some locations may take longer.

We are proud to offer FREE international shipping so everyone can enjoy a blissful floating experience. All packages are shipped within 1-2 business days and delivered via FedEx International Priority to ensure your lilo is delivered in 5-7 business days. Once you place an order, you will receive a tracking number via email within 1-2 business days.

For international customers, all local, state and national taxes are included in your shipping quote. We ship your package DDP ("delivered duty paid").

If you are having issues with your lilo, please reach out to us at oliver@oliverjameslilos.com. Assuming the lilo wasn’t mis-used, we are happy to replace any defective float or parts within 12 months of the purchase date. All new parts are delivered within 5-7 business days.

If you purchased one of our lilos from one of our retail partners, please make a note of it in your inquiry and we'd be happy to help you out!

If you decide that your Oliver James lilo isn’t right for you within 15 days of receiving the product, we're happy to help troubleshoot or initiate the return process.
We will provide you with a prepaid electronic shipping label. All unused items in original packaging (intact) received within 15 days of delivery will be fully refunded, less the cost of return shipping. Customer is responsible for return postage. Return orders should be sent to the address below:

Oliver James,
Unit 807,
8/F Victory Factory Building,
16 Wong Chuk Hang Road,
Hong Kong

Please note: The return process usually takes one to two weeks, factoring in the time it takes to receive the package at our warehouse and for the refund to hit your account. We will send out an email confirmation when your refund has been processed.