PLEASE NOTE: We do not ship to PO Boxes.
If your lilo is in stock, we will ship your package within 1-2 business day. We will then email you to provide you with a tracking number. It should take between 5-7 business days to deliver depending on your location.
For international customers, all local, state and national taxes are included in your shipping quote. We ship your package DDP ("delivered duty paid").
The retail prices you see on the website are all inclusive of taxes and import duties for your country. You don't have to worry about VAT/GST and other relevant taxes in your region.
Our lilos are meticulously designed to last for a long time. But, if something goes wrong, we’ve got your back. Assuming the lilo wasn’t mis-used, we are happy to replace any defective floats or parts within 12 months of the purchase date. Simply reach out and we will initiate the replacement process. All new parts are shipped with FedEx International Priority and delivered in 5-7 business days.
We accept Visa, Mastercard, American Express and Discover credit cards. We also accept PayPal, Amazon Pay and Apple Pay.
Your credit card or chosen payment method will be charged at the time of purchase. You will receive an email confirmation when your order is processed.
If you have a discount code, please enter the code at checkout in the designated box that says “discount.”
Credit cards are charged at the time of purchase. If your lilo is in stock, we will ship your package within 1-2 business day from the date your order was placed.
Please note: There is a chance your credit card may have been flagged for potential fraud. To protect the safety and security of our customers, we reach out to customers on all orders that have been flagged as fraud and wait for customer verification before shipping the order.
RETURNS AND REFUNDS
If you are having issues with your lilo, please reach out to us at email@example.com. Assuming the lilo wasn’t mis-used, we are happy to replace any defective float or parts within 12 months of the purchase date. All new parts are delivered within 5-7 business days.
If you purchased one of our lilos from one of our retail partners, please make a note of it in your inquiry and we'd be happy to help you out!
If you decide that your Oliver James lilo isn’t right for you within 15 days of receiving the product, we're happy to help troubleshoot or initiate the return process.
We will provide you with a prepaid electronic shipping label. All unused items in original packaging (intact) received within 15 days of delivery will be fully refunded, less the cost of return shipping. Customer is responsible for return postage. Return orders should be sent to the address below:
8/F Victory Factory Building,
16 Wong Chuk Hang Road,
Please note: The return process usually takes one to two weeks, factoring in the time it takes to receive the package at our warehouse and for the refund to hit your account. We will send out an email confirmation when your refund has been processed.
Once we have received the returned item(s), we will issue a refund for the order -- less the cost of shipping -- to the credit card used for the purchase within 48 hrs.
We are sorry to hear that you are having an issue with your lilo. We would suggest that you try to inflate it one more time and ensuring that the valve is fully closed. Often, slow leak issues result when the valve is not fully closed and tightened. In your Oliver James package there is an instruction manual with further details and directions.
All lilos slowly lose air over an extended period of time, however if the air loss is sudden, please contact firstname.lastname@example.org for further assistance.
We recommend patching the puncture using the TPU patches that are included in your Oliver James box. Patches are also available from most sporting goods stores or Amazon.
FLOAT CARE AND USE
Ages 14 & above. Oliver James lilos are not a life saving device. Do not leave children unattended while in use.
Watch our set-up video here
Inflate your lilo slowly until the float is firm to your liking. For more pressure you can top up the float with your breath but be careful to not over-inflate. When inflated, the air chambers feel firm to the touch. Do not over-inflate until hard. Oliver James recommends using the li-on electric/rechargeable inflatable air mattress pump to inflate your float. Do not use air compressors or compressed air to inflate. Use of an air compressor or over-inflation can rupture the product beyond repair and voids any warranty.
Changes in air temperature will cause air to expand or contract. This can cause serious damage to your float. Please use caution when leaving your float in direct sunlight as the sun will heat the float and cause the air to expand. You may need to release air from your float if your float is hot. Conversely, you may need to add air to your float when in-contact with cold water or if left outside overnight.
There is no problem in leaving your lilo inflated on a day-to-day basis. However, we do suggest that to prevent the buildup of mold or mildew you keep your lilo out of the water when not in use. We also suggest routinely rinsing your float with fresh water when used in chlorine or saltwater.
If you are going away for an extended period of time, we suggest storing your float in a cool and dry place. Ensure the float is completely dry. Deflate until flat, roll, strap up and store in your lilo bag.
Watch our storage video here
Store your deflated lilo float in a cool, dry place with no UV exposure to protect against sun damage.
Remember that while solution dyed acrylic does not promote mold and mildew growth, it can grow on embedded dirt and other foreign substances. Here’s how to get rid of it:
1. Make a solution using a cup of bleach, ¼ cup of mild soap, and a gallon of water.
2. Spray it over the whole affected area.
3. Clean it with a sponge, a towel, or a very soft bristle brush.
4. Allow it to soak in for up to 15 minutes.
5. Rinse the area thoroughly, removing all the soap.
6. Air dry.
If the stain does not lift, repeat these steps with more bleach in your solution.
Solution Dyed Acrylic can also be machine washed in cold water with a mild detergent.
For more information on specific stains download the Sunbrella Guide HERE
PRESS AND OTHER ENQUIRIES
For UK and European media enquiries please contact email@example.com
For US and other media enquiries please contact us at: firstname.lastname@example.org